Effective July 30, 2026
Refund and Cancellation Policy
Monthly planner subscriptions
You may cancel before the next renewal. Cancellation stops future recurring charges and access continues through the paid billing period. Except where required by law, unused time in a current billing period is not prorated or refunded.
Digital planning resources
Downloaded or delivered digital resources are nonrefundable except when materially defective or not the item ordered. Report a delivery problem within 14 days so we can repair, replace, or, when those remedies are not reasonable, refund the affected item.
Printed books
Printed books purchased through IngramSpark or another retailer are governed by that seller's return and refund policy. Legacy Pathway Planner cannot issue a refund for a transaction processed by another seller.
Schools and organizations
Institutional licenses and services are governed by the applicable proposal, purchase order, or agreement.
Billing errors
Report a duplicate, incorrect, or unauthorized direct charge within 14 days. Verified erroneous charges will be returned to the original payment method. This does not limit rights under applicable law or through your payment provider.
Request a review
Email kimberlydlewis@gmail.com with the account email, order or invoice number, payment date, amount, and reason. Do not email card or banking details.
Nothing in this policy excludes a refund or remedy that cannot legally be excluded.